Refund policy

At WishDropZ, we carefully pack and process every order to ensure it reaches you in the best possible condition. Customer satisfaction is important to us, and we are committed to assisting you in case of any genuine product damage during delivery.

1. Return Eligibility

Return requests are considered only in cases where a product is received in a damaged condition.

To help us verify your request, please ensure that you:

  • Record a complete, uninterrupted unboxing video starting from the sealed package.
  • Clearly show the package condition and the product while opening it.
  • Keep the original packaging until your request has been reviewed.
  • Contact our support team within 48 hours of receiving your order.

2. Mandatory Unboxing Video

An unboxing video is mandatory for all damaged-product claims.

The video must:

  • Start before opening the sealed package.
  • Clearly show the package and shipping label.
  • Capture the entire unboxing process without cuts or interruptions.
  • Clearly demonstrate the damage to the received product.

Claims submitted without a valid unboxing video may not qualify for approval.

3. Return Approval Process

  • All requests are subject to verification by our customer support team.
  • Our team will review the unboxing video and supporting evidence.
  • Once the claim is verified and approved, we will share the next steps.
  • Please do not send any product back without prior approval from WishDropZ.

4. Refund Policy

If a damaged-product claim is verified and approved, a refund or suitable resolution will be provided, depending on the circumstances.

Approved refunds will be processed through the applicable payment method, wherever possible. Processing times may vary depending on the bank or payment provider.

5. Other Important Information

To ensure a smooth shopping experience, please note:

  • Requests based on a change of mind or personal preference are not eligible.
  • Products ordered incorrectly by the customer are not eligible.
  • Damage caused after delivery due to misuse or improper handling is not covered.
  • All claims must be reported within 48 hours of delivery.

6. Contact Us

For assistance with damaged products or any questions regarding this policy, please contact us:

Store Name: WishDropZ
Website: www.wishdropz.store
Email: info@wishropz.store

Please include your order ID and unboxing video when submitting a claim.

Thank you for shopping with WishDropZ. We appreciate your trust and understanding!